Privacy Policy

This privacy policy applies to viandvie.com (hereafter referred to as the/our "Website") owned and operated by Vienna Eats GmbH (hereafter referred to as “Vi&Vie” or “we” or “us”). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Vi&Vie is committed to processing your personal information fairly and transparently and in accordance with data protection law, including the General Data Protection Regulation (GDPR). 

1. WHO WE ARE

Vi&Vie is a newcomer to the Viennese culinary scene. We make incredibly delicious, fresh high-quality food and beverages daily. Independent at heart, international in spirit, local by nature, powered by foodies. 

Vi&Vie brand is owned by Vienna Eats GmbH, a privately owned company registered in Austria, No. FN 557225 z, registered office at Seidengasse 33-35, 1070 Vienna

2. WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

When you visit viandvie.com you may be asked to provide information about yourself including your name, address, date of birth, email address, telephone number, your location, and your payment credit card information. Where you make a complaint about our services via social networks or any other public domain, we may use that information to get in touch with you so that we can (a) respond to your complaint; and/or (b) compensate you for any poor service or product you've received. In addition, we may get in touch with you where you have posted a blog post or article about us. In the event that we do, we will only use your information to get in touch with you. We will not subsequently store your information on our systems.

Some of your personal data is collected directly, for example when you set up an account, complete an online form on our Website or send us an email.

Other personal data is collected indirectly, for example your browsing or shopping activity. We may also log general information about your browser whenever you visit our Website. This information may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit on our Website, the time and date of your visit, and the time spent on each page. Like most website operators, we collect this data to better understand how our visitors use our services, and how we may improve your experience of our Website in future.

The above is not an exhaustive list and, in specific instances, we may need to collect additional data for the purposes set out in this notice.

Some of the information we collect from you is collected and processed for the purpose of legal compliance, some to perform a contract with you, and some for the purposes of our legitimate business interests (subject to your rights), e.g. to analyse the use of our Website and services in order to continually improve our services.

3. INFORMATION THAT WE RECEIVE FROM OTHER PEOPLE

We work  with third parties including, for example, business partners, sub-contractors in technical, and delivery services, advertising, analytics providers and search information providers who may collect personal information from you and pass it on to us. 

4. HOW IS YOUR INFORMATION USED?

We may use your information: (a) to provide you with access to the relevant parts of the Website; (b) where necessary, to notify you about changes to our services or our Website; (c) to administer our Website and for internal operations; (d) to keep our Website safe and secure;  (e) to improve your user experience, by ensuring that content is presented in the most effective manner; (f) to process any request you may have made; (g) to process any orders made via our delivery service; (h) to carry out our obligations arising from any contracts entered into between us;  (j) to process any entries that you make into competitions run by us;  (k) to seek your views or comments on the services we provide;  (l) to notify you of changes to our services;  (m) to verify your identity;  (n) for crime and fraud prevention, detection and related purposes;  (o) for market research purposes – so that we can understand your needs better;  (p) for customer services purposes – so that we can talk and interact with you;  (r) to process a job application; and  (s) where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Where you have consented at the time we collected your data or where we otherwise have a right to do so, we may use your information to let you know about our services that may be of interest to you and/or inform you about important changes or developments to the Website or our services, by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by email.

5. WITH WHOM DO WE SHARE YOUR INFORMATION?

a. Third Party Service Providers working on our behalf

In order to make certain services available to you, we may pass your information to our third-party service providers, agents and subcontractors. These include IT, delivery and marketing service providers and payment processors (for example, to process deliveries and send you your order confirmation). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will only allow our selected third party providers to handle your personal data once we are satisfied that they apply appropriate data protection and security controls.

b. Third Party Marketers

If you have consented, we may allow carefully selected third parties, including marketing and advertising companies, or our business partners, to contact you occasionally about services that may be of interest to you. They may contact you by telephone, post, SMS as well as by email. We may also employ third-party companies and individuals on our Website (for example, analytics providers and content partners). You may opt out of receiving any marketing communications you receive by following the instructions outlined in these communications.

c. Third Party Providers we work with

Vi&Vie works closely with our third party suppliers to bring you high quality services and products. When you send us feedback or comment on any of our products or services we may need to share such feedback/comment with our relevant supplier(s). Before we do this, any information you provide to us will be anonymised (unless you specifically consent to having your details passed on to the relevant supplier(s) at the time).

d. Sharing to comply with legal obligations

We may use the information that you provide to us if we are under a duty to disclose or share your information in order to (a) comply with (and/or where we believe we are under a duty to comply with) any legal obligation; (b) enforce or apply our website terms of service and any other agreement; or (c) protect the rights, property, or safety of Vi&Vie, customers, employees, contractors or others. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention, or where we have to carry out an internal investigation.

6. YOUR RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

You have the right to see the information we hold about you and to ask us to: (a) make any changes to ensure that any information we hold about you is accurate and up to date; (b) erase or stop processing any information we hold about you where there is no longer a legal ground for us to hold it; or (c) in some cases, transfer any information we hold about you to a specified third party, (d) You have the right to request that we erase your account, (e) You have the right to request that we restrict the processing of your personal data, (f) You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

If you would like to exercise any of these rights, please contact us via contact data given below. 

7. HOW DO WE PROTECT YOUR INFORMATION?

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information is encrypted and protected.  Furthermore only authorised personnel can access the information and all systems that can access the information have the necessary security measures in place. 

We will only keep your information for as long as we reasonably require and, in any event, only for as long as Data Protection Legislation allows.

Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

8. LINKS TO OTHER WEBSITES 

Our Website may contain links to other websites run by other organisations (for example, we use social media sites such as Facebook, Twitter and Instagram). Vi&Vie’s privacy notice applies only to our Website and company‚ so we encourage you to read the privacy notices on the other websites you visit. We cannot be responsible for the privacy notices and practices of other sites even if you access them using links from our website.

9. SOCIAL MEDIA WIDGETS

Our website includes Social Media Features, such as Facebook, Twitter and Instagram buttons, and Widgets or interactive mini-programmes that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing it.

10. COOKIES

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. We use cookies on this website to: (a) recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time); (b) obtain information about your preferences, online movements and use of the internet; (c) carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests; and (d) make your online experience more efficient and enjoyable.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a product or service you have requested.

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely. 

11. FREE CUSTOMER WI-FI

We offer free Wi-Fi to all our customers in our shop. This free service is provided by a third party that provides this service on Vi&Vie’s behalf.

We use Wi-Fi data to better understand our customers and to enable us to better serve their needs, this data is anonymous, and no personal data is used.

The Wi-Fi data allows us to: (a) Understand how frequently customers come to us, (b) Understand how many of our customers are first-time customers, (c) Understand how long customers spend in the shops and on the Wi-Fi, (d) Monitor numbers of passer-by and (e) Understand how these factors change over time.

12. TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPEAN UNION

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). We use third parity cloud server services. It may happen that these servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to Austria. By submitting your personal data, you are agreeing to this transfer, storing or processing of information. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.

13. CONTACT US

If you change your mind about us using your data in the ways described in this notice,  or  have any further questions please let us know. The best way is to contact us by using the Contact Us webpage. This is also an ideal place to send us feedback and comments, you’ll always get a response from our small but lovely team. 

If you don't like forms you can call us at <<add phone>> or write us at Vi&Vie, Landstraßer Hauptstraße 6, 1030 Wien, Austria.

14. POLICY UPDATES

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21 November 2022